Modernizing the customer support database dashboard

At Lumeris I modernized the dashboard the customer support team used to work with the company's database.

The stack

The new dashboard is a SvelteKit application. Its data lives in SQL Server on AWS RDS, the managed database platform the company's analytics had moved to.

Why modernize

Internal tools often lag behind customer-facing products, but support teams use them all day. A faster, clearer dashboard means less time fighting the tool and more time helping customers.